Case study · home services · Orlando, FL
From missed calls to every lead answered in seconds
Skillful Hands is a handyman business in Orlando and the founder's own testing ground for the Elevanta Labs stack. Here is what changed after AI took over the first reply.
Reported by the founder · month before AI vs. month after
Measured in the CRM · September and October 2026
| Metric | September | October |
|---|---|---|
| New leads | 24 | 23 |
| Inbound calls answered | 20 of 20 | 25 of 25 |
| Missed calls | 0 | 0 |
| Median first reply to a text | 11 s | 10 s |
Source: GHL conversations and call records, counted by an automated monthly report. Internal test contacts excluded.
The problem
Leads went cold while the owner was on a ladder
A one-person handyman business cannot pick up the phone mid-job. Calls went to voicemail, texts waited hours, and most people booked whoever answered first.
What we built
An AI front desk tied to the calendar
A voice AI answers every call, quotes published prices and books the visit. The same assistant handles texts, website chat and form follow-ups. Workflows send the confirmation and a deposit link within a second, recover hung-up calls, follow up with leads who have not booked and alert the owner in Telegram.
Every lead is tagged by source, so the owner sees which channels bring paying work.
See it work, then talk to us
Call or text the number on this site and you get the same experience as a real customer.